Pain you have to go through to get new #Hyundai car.
–Updated 3rd September
Finally after 13 days of expected date of delivery, Hyundai Dealer confirmed. He can deliver vehicle on 7 September with RTO registration, Insurance and Number Plate and he has spend 1 day for insurance, 2-3 days for RTO Registration and 1-2 working day for number plate. However at the time of booking, he told everything. I will do in only three days Sir!, you don’t worry. Worst experience with #Hyundai Dealers on commitment.
–Updated 1st September
On 31 August 2015, one more effort to cheating with customer from Swindler Hyundai Dealers. Since, I20 Elite price got hike by 5000 INR in India. They are asking 5000 INR to me because they did mistake and not booked vehicle on 30 July, 2015 in their system and after 15 minute discussion on phone with Branch manager. He conclude, let me take approval from my head to waive off difference money.
–Updated On 20 August
On 19 August 2015, just one day before delivery date got apology mail from HYUNDAI Customer Care Manager Nilam Gaikwad. Got one call from HYUNDAI Office Pune in that call customer support lady Mrunal Mahajan was asking me to switch colour from white to silver. She mentioned, if I switch colour they can deliver vehicle by 30 August 2015. After getting call and mail, I am still not in a position to trust them. Lets see, when will I get rid of this so called HYUNDAI Dealer.
–Updated on 19 August
On 18 August 2015 morning, I called Chaitanya and asked him to send me a mail. As he was saying, he will deliver vehicle before last week of August 2015. But again he took my words for granted and after waiting whole day. I did not get any mail regarding anything from him yet.
–Updated on 18 August
On 17 August 2015, I went directly to HYUNDAI Showroom from airport since I was depressed due to their behaviour. Manoj Rajhans (HYUNDAI sales manager) was shocked after seeing me in his showroom. He told me, he did some mistake and sold my booked vehicle to somebody else, so he cannot deliver vehicle on 20 august. Then I asked him what mistake he did to which he replied in a rude way, “Let’s not discuss that we should find solution now”. I am not gonna get my vehicle on 20 august 2015 he said, he has got transferred to some other branch of Sanjay HYUNDAI and now he will take care of that branch and he introduced me to Reji Varghese(contact no. 9552545441) and on phone Chaitanya, with whom I had spoken on 14 august, 2015. Manoj Rajhans dialled Chaitanya (new sales manager of Sanjay HYUNDAI Wakdewadi) cell.
On 29 July 2015, I went to Sanjay HYUNDAI Wakdewadi Showroom in Pune, India to check elite i20 sport version. This was the car that I was dreaming about since last 6 months, so somehow I saved money and got courage to take loan for this uncompromised hatchback of HYUNDAI.
When I visited the showroom, Manoj Rajhans sales manager told me, sir you came at the right time since there is price hike of 30,000 INR approx. on elite i20, which is gonna happen from 1st August 2015. So, if you are planning to buy elite you should book it today itself. He gave me a deal like if I gave 1.5 lakh before 31 July, 2015. He will give me a elite i20 white Colour sport version in 7.48 lakh on 20 August, 2015 even though, it is having 30-45 days waiting. His sales executive Manish also pushed. So, I gave them 2.48 lakh and rest 5 lakh, I was planing to take loan.
Till 13 August 2015, they asked for all documents (like my flat rent agreement, my work authorization letter, my police verification report, 2 photographs and my flat electricity bill) for RTO registration in Pune and I have given all documents. Additionally, I did Auto loan agreement before 5 August 2015 cause I would be visiting my parents for one week. So, I planned to take vehicle once, I will come back from home and called my parents to city ride in my new vehicle.
Now on 14 August 2015, I was with my family. I got a call from HYUNDAI sales executive Manish who told me, Sir the car which you have-booked elite i20 sport version white colour at Sanjay HYUNDAI Showroom Pune, that car my manager already sold to somebody else so you have to wait. I was shocked because this is a huge money for me and I had designed so many plans with my family in that car after getting delivery on 20 august 2015. I can’t understand, how a HYUNDAI Sales Manager could do that with anybody. I have respected and trusted HYUNDAI because few of my friends and seniors are also driving vehicle of this brand since long time and they always say HYUNDAI is very good in terms of customer relationship and satisfaction. So, I made several calls to Manoj to verify his sales executive (Manish) words. But, he blocked my number and his sales executive Manish was saying, Ashwin my manager got changed from Manoj to some other person. I directly made a call to Sanjay HYUNDAI Showroom and asked to transfer my call to sales manager of Wakdewadi showroom, Chaitanya replied I am sales manager sir. Please tell me, I told him everything and he asked me to wait for 10 minutes so that he can check information in the system. He also wasted my family time and I called him again after 90 minutes. To this call, he replied. Whatever happened just happened so let’s forget it and I can give you elite i20 white colour sport version before last week of august. Since I did not trust his words, I planned to visit the showroom once I reached Pune.
After discussing with three sales manager of HYUNDAI and getting mentally harassed and tortured by their cunningness, they are not giving the vehicle on 20 august, 2015(their committed date) and still they did not confirm any delivery date to me.
I realized after talking to three of HYUNDAI customer relationship managers, Manoj Rajhans (contact no. 9765408126), Reji Varghese(Contact No. 9552545441) and Chaitanya(Contact No. 9552545443) and one more of their sales executive Manish(Contact No. 9881100207) that they are there to cheat you, not to help you.
Please be aware guys #Hyundai car can get you in real pain. I am getting all this headache because I trusted HYUNDAI and its customer representative words.